If you have been impacted by the recent New Mexico wildfires, we have options to help. Call 1 (800) 880-5328 to learn more.
Kirtland FCU branches and the Member Contact Center will be closed Monday, May 30 in observance of Memorial Day.
By Sky, K-Staff
You get a call on your phone: the caller ID says Kirtland Federal Credit Union. You answer – the voice on the other line is asking for your account’s PIN. What should you do?
Before you answer, let us tell you about a phenomenon that is becoming more and more common in scammers’ playbooks: spoofing.
Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. (You may be familiar with this if you have ever received a robocall that claims it’s from your cell phone number.)
Scammers often use neighbor spoofing – using an unknown number that is very close to your own phone number – so it appears their call is coming from a local number, or they may spoof a number from a company you already know and trust – like Kirtland FCU.
This short video from the FCC offers a succinct explanation of how spoofing works:
Spoofing also can come in the form of text messages from a trusted number – if you didn’t expect a contact by text message, be vigilant! Never click on a link or reply to unexpected text messages claiming to be from a company or agency – and never provide sensitive personal information of any type via text message.
Kirtland FCU will never reach out to you with an unsolicited call or text message to ask for sensitive private information, like your PIN, account number or Social Security number.
Don’t trust your caller ID—it’s incredibly easy to clone a phone number to make a call appear that it’s coming from a legitimate source. The best way to ensure that you are speaking to a Kirtland FCU representative is to call us directly at (800) 880-5328.
If you haven’t specifically requested a call from Kirtland FCU, hang up the phone. If you have any questions about your account, call us. We’ll be happy to address your concerns safely and securely!
Kirtland FCU will be performing system maintenance on Saturday, April 23 & Sunday, April 24, between 9:00pm–7:00am MDT.
Online, Mobile, and Telephone Banking will be intermittently unavailable during this period. Click here for complete details.