Due to scheduled maintenance, Online Banking, Mobile Banking, and Tellerphone systems will be intermittently unavailable on Sunday, October 24 between 12:00am and 5:00am MDT.
New Mexico’s electric utility, PNM, is once again warning customers to be on the lookout for scams related to PNM service:
PNM is warning its customers throughout New Mexico to be on the lookout for phone scams, especially on the weekends. PNM is seeing a surge in scam reports from residential and business customers that scammers are spoofing the PNM name and phone number, pretending to be with PNM, are insisting a past due balance is owed, and are threatening to disconnect electricity unless customers pay, within an hour, with a prepaid gift card.
New Mexico’s electric utility, PNM, is once again warning customers to be on the lookout for scams related to PNM service.
Spoofing is a tactic that includes adding a false PNM caller ID name on their phone number to get customers to answer or they leave false call-back phone numbers. Then when customers return the call, they hear similar on-hold messages as PNM, often with a low sound quality, duping customers into thinking it is legitimate.
The common element in all the phone scams is the demand to only make payments with prepaid gift cards. This is a scam.
Scammers are smart and are getting more and more savvy every day to try and convince people they are legitimate.
PNM notifies customers about past due balances and does sometimes reach out to customers, but PNM would never ask customers to pay with a pre-paid gift card. PNM notifies customers of the balance, offers assistance programs, encourages customers to verify their balance on their own, and customers can pay using an option they feel most comfortable. Prepaid gift cards are never part of the conversation, and if they are, PNM encourages customers to hang-up and report the scam.
Regardless if it was an attempt to scam you out of money or if the scammer was successful, please report it. PNM is working the Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) because these fraudsters are using VoIP telecommunication phone lines to scam customers out of money, which is a federal crime. PNM and the FBI are asking New Mexico customers for help by reporting the details of any scammers that may have contacted them to the FBI so the agency can track and analyze them against similar scams and suspects. Reports can be made here. PNM is also asking customers to report the same information by calling 888-DIAL-PNM (888-342-5766). You may also chat with a representative Monday through Friday from 7:30 a.m. until 6:00 p.m. at PNM.com or you may submit the details of the scam to PNM here. You can also file a complaint with the FTC and the New Mexico Attorney General’s office.